Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: The fences are sand-blasted and cleaned three times before painting: water cleaning, parkerizing, and water cleaning. We use powder from renowned brands like Dupont and AkzoNobel, ensuring the plastic layer is beautiful, firm, and smooth, with resistance to UV and corrosion.
3. Q: If the quality does not meet my expectations, how will you address the issue?
A: We do not allow defective products to leave our factory. We perform strict quality inspections at every step and guarantee a defect rate of less than 0.1%. If there is a problem, we will resolve it within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: If we have ready parts in stock, we can supply the sample. Customers need to cover the courier cost. All sample costs will be refunded after placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products last at least 10 years. We typically offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track goods in real-time after dispatch and provide timely feedback. After you receive the goods, our dedicated staff will follow up. If any issues arise, we will respond within 2 working days.