| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Please do not worry about it. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences are sand-blasted and cleaned three times: water cleaning, parkerising, and water cleaning. We use Dupont or Aksu powder, renowned for ensuring a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how do you address the issue?
A: First and foremost, we do not permit any defective products to leave our factory. We perform strict quality inspections at every step and aim to reduce the defect rate to less than 0.1%. Should any issue arise, we promise to resolve it within 2 working days upon receipt of your proof via pictures or videos.
4.Q: What is your sample policy?
A: We can supply a sample if we have ready parts in stock. Customers will need to cover the courier cost. However, all sample costs will be refunded after placing an order.
5.Q: How long is the warranty period for your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a guarantee ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
7.Q: What is your after-sale service like?
A: After dispatch, we track the goods in real time and provide prompt feedback. Once you receive the products, our dedicated staff will conduct follow-up visits. Should any issues arise, we will respond within 2 working days.
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