After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1. Q: Are the welding points prone to breaking?
A: Rest assured, the tensile strength is tested during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, the fences undergo sandblasting and triple cleaning (water cleaning, parkerising, water cleaning) before painting. We use high-quality powders from Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: What if the quality does not meet my expectations?
A: Defective products do not leave our factory. We conduct strict quality inspections at every step, reducing the defect rate to less than 0.1%. If any issues arise, we guarantee to resolve them within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock; however, customers must cover the courier cost. The sample cost will be refunded after you place an order.
5. Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years, and we usually offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We track shipments in real-time and provide timely feedback. After receiving the goods, we conduct follow-up visits and address any issues within 2 working days.