| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences are sand-blasted and thoroughly cleaned three times before painting: water cleaning, parkerizing, and another water cleaning. We use high-quality powder from renowned brands like Dupont or Akzo to ensure a beautiful, firm, smooth plastic layer that is UV and corrosion-resistant.
3. Q: What happens if the quality does not meet my expectations?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every step, maintaining a defective rate below 0.1%. Should any issues arise, we will resolve them within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have the parts in stock, but customers must cover courier costs. All sample costs will be refunded after an order is placed.
5. Q: What warranty do you offer on your fence products?
A: Our products are built to last at least 10 years, and we typically offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all forms of collaboration. Please email us for detailed information.
7. Q: How do you handle after-sales service?
A: We track the goods in real-time post-dispatch and provide timely updates. Upon receiving the goods, we conduct follow-up visits and will respond within 2 working days if any issues arise.
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