| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a thorough sand-blasting and triple cleaning process before painting: water cleaning, parkerising, and another water cleaning. We use Dupont or Aksu powders, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how will you resolve it?
A: We ensure no defective products leave our factory. With strict quality inspections at every step, we minimize the defect rate to less than 0.1%. If an issue arises, we guarantee a resolution within 2 working days upon receipt of your proof in pictures or videos.
4.Q. What is your sample policy?
A: We supply samples if we have ready parts in stock, though customers must cover the courier cost. All sample costs are refunded after placing an order.
5.Q: How long is the warranty on your fence products?
A: Our fences last at least 10 years, with a typical warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We track shipments in real-time and provide timely feedback. After receipt of goods, our dedicated staff will conduct follow-ups and address any issues within 2 working days.
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