Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points easily broken?
A: Rest assured, we rigorously test tensile strength during production.
2. Q: Do the fences rust easily?
A: Absolutely not. Before painting, the fences are sand-blasted and cleaned three times: water cleaning, parkerising, water cleaning. We use Dupont or Aksu powders, which are internationally renowned brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV and corrosion.
3. Q: If the quality does not meet my standards, how do you resolve this?
A: We ensure no defective products leave our factory through strict quality inspection at every step, reducing the defect rate to less than 0.1%. Should any issue arise, we will resolve it within 2 working days upon receiving photographic or video evidence.
4. Q: What is your sample policy?
A: We can supply samples if parts are in stock. Customers must cover courier costs. All sample costs will be refunded after placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products have a minimum lifespan of 10 years, with a standard guarantee of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and feedback after dispatch. Upon receiving the goods, our dedicated staff will conduct return visits. Any issues will be addressed within 2 working days.