| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Please rest assured. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences undergo a thorough sandblasting and triple cleaning process: water cleaning, parkerising, and another water cleaning. We use internationally renowned powder brands like Dupont and Aksu, ensuring the plastic layer is beautiful, firm, and smooth, with UV and corrosion resistance.
3.Q: If the quality does not meet my expectations, how will you address this?
A: We do not allow defective products to leave our factory, maintaining strict quality inspections at each step to reduce the defect rate to below 0.1%. If any issue arises, we guarantee to resolve it within 2 working days upon receiving proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover the courier cost. All sample costs will be refunded after you place an order.
5.Q: How long is the warranty for your fence products?
A: Our products have a minimum lifespan of 10 years. Generally, we offer a 5-10 years warranty.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How do you manage after-sales service?
A: Once the goods are dispatched, we track them in real-time and provide timely feedback. After you receive the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we will respond within 2 working days.
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