Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Are the fences prone to rusting?
A: Our fences undergo a three-step cleaning process—water cleaning, parkerising, and another water cleaning—before painting. We use DuPont or AkzoNobel powders, which are globally renowned brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality doesn't meet my expectations, how do you address the issue?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every stage of production, keeping the defect rate below 0.1%. If any issue arises, we guarantee resolution within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, the customer must cover the courier costs. All sample costs will be refunded after placing an order.
5. Q: What warranty period do you offer for your fence products?
A: Our products have a lifespan of at least 10 years, and we typically offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: What is your after-sales service like?
A: We provide real-time tracking of your goods and timely feedback. After you receive the products, our dedicated staff will conduct return visits. If any issues arise, we will respond within 2 working days.