| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Before painting, the fences undergo a meticulous process: sand-blasting and triple cleaning (water cleaning, parkerising, and water cleaning). We use prestigious brands like Dupont or Aksu for the powder coating to ensure a beautiful, firm, and smooth plastic layer that resists UV and corrosion.
3. Q: What if the quality does not meet my expectations?
A: We ensure no defective products leave our factory, implementing strict quality inspections at every stage to maintain a defect rate below 0.1%. Should any issues arise, we guarantee resolution within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have available stock parts, although customers must cover the courier costs. Sample costs are fully refundable upon order placement.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last a minimum of 10 years. We typically offer a warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all collaboration inquiries. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback once the goods are shipped. Upon receipt, our dedicated staff will conduct follow-up visits. Any issues will be addressed within 2 working days.
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