| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Please rest assured. We rigorously test the tensile strength during the production process.
2.Q: Do the fences rust easily?
A: Absolutely not. Prior to painting, all fences undergo a thorough sand-blasting and a triple-cleaning process: water cleaning, parkerising, and water cleaning. We use high-quality powder from internationally renowned brands like Dupont and Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality doesn't meet my standards, how will you address the issue?
A: We ensure no defective products leave our factory by conducting stringent quality checks at every stage, reducing the defect rate to less than 0.1%. If any issue arises, we guarantee to resolve it within 2 working days upon receiving proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. Customers need to cover the courier cost, but all sample costs will be refunded after an order is placed.
5.Q: How long is the warranty for your fence products?
A: Our products are designed to last a minimum of 10 years. Typically, we offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: Once the goods are dispatched, we provide real-time tracking and timely feedback. After you receive the goods, our dedicated staff will conduct follow-up visits. If any issues arise, we will respond within 2 working days.
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