Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Please rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, fences are sand-blasted, cleaned three times (water cleaning, parkerising, water cleaning), and painted with Dupont or Aksu powder. This ensures a beautiful, firm, smooth surface resistant to UV and corrosion.
3.Q: If the quality does not meet my expectations, how will you address it?
A: We strictly inspect every step to reduce the defect rate to less than 0.1%. Should an issue arise, we'll resolve it within 2 working days upon receiving photographic or video proof.
4.Q: What is your sample policy?
A: Samples can be provided if parts are in stock, with the courier cost paid by the customer. All sample costs are refunded after an order is placed.
5.Q: What warranty do you provide for your fence products?
A: Our products typically last at least 10 years. We offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We track shipments in real-time and provide timely feedback. Post-delivery, a dedicated staff member will follow up. If any issues arise, we will respond within 2 working days.