| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: The fences are sand-blasted and cleaned three times before painting: water cleaning, parkerising, and water cleaning. We use premium powders from renowned brands like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3. Q: If the quality does not meet my expectations, how will you resolve the issue?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every step, maintaining a defect rate below 0.1%. If a problem arises, we guarantee resolution within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have the parts in stock. Customers must cover the courier cost, but the sample cost will be refunded after placing an order.
5. Q: What warranty do you offer for your fence products?
A: Our products have a minimum lifespan of 10 years, with a usual guarantee of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and feedback after dispatch. Once you receive the goods, a dedicated staff member will follow up. If any issues arise, we promise a response within 2 working days.
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