| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Prior to painting, each fence undergoes a three-stage cleaning process: water cleaning, parkerising, and another water cleaning. We use DuPont or Akzo Nobel powders—world-renowned brands—to ensure a beautiful, firm, smooth, and UV-resistant finish.
3.Q: If the quality does not meet my expectations, how do you address this issue?
A: We ensure that no defective products leave our factory through stringent quality inspections at every step, reducing the defect rate to less than 0.1%. Should any issue arise, we promise to resolve it within 2 working days after receiving your proof.
4.Q. What is your sample policy?
A: We can provide samples if we have stock parts available. Customers will need to cover the courier costs, but all sample costs will be refunded after you place an order.
5.Q: What warranty do you offer on your fence products?
A: Our products are designed to last at least 10 years. We typically offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: Once the goods are shipped, we track them in real time and provide timely updates. After you receive the goods, we have dedicated staff for follow-up. If any issue arises, we will respond within 2 working days.
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