| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easy to break?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use internationally renowned powder brands like Dupont or AkzoNobel to ensure the plastic layer is beautiful, firm, smooth, and resistant to UV and corrosion.
3. Q: If the quality doesn't meet my expectations, how will you address the issue?
A: We ensure no defective products leave our factory. We perform strict quality inspections at every step, reducing the defect rate to below 0.1%. Should any issues arise, we guarantee resolution within 2 working days upon receiving proof (photos or videos).
4. Q: What is your sample policy?
A: We can provide samples if we have the parts in stock. However, customers need to cover the courier costs. All sample costs will be refunded after you place an order.
5. Q: How long is your product warranty?
A: Our products are designed to last at least 10 years. Generally, we offer a 5-10 year guarantee.
6. Q: Can I become an agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: What is your after-sales service like?
A: Once the goods are dispatched, we track them in real-time and provide timely feedback. After you receive the goods, our dedicated staff will follow up with you. If any issues arise, we will respond within 2 working days.
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