| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily prone to breaking?
A: Please rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our fences are sand-blasted and cleaned three times before painting: water cleaning, parkerising, and another water cleaning. We use high-quality powder from Dupont or Aksu to ensure a beautiful, firm, smooth, and UV-resistant, corrosion-resistant surface.
3.Q: If the quality does not meet my expectations, how do you handle it?
A: We ensure no defective products leave our factory by performing strict quality inspections at every step, reducing the defective rate to less than 0.1%. If an issue arises, we guarantee to resolve it within 2 working days upon receiving your proof in pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover the courier costs. All sample costs will be refunded upon placing an order.
5.Q: What warranty does your company provide for fence products?
A: Our products have a minimum lifespan of 10 years, with a typical warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: Once the goods are shipped, we track them in real-time and provide timely feedback. Upon receipt, our dedicated staff will follow up. If any issues arise, we will respond within 2 working days.
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