Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Please rest assured. We test the tensile strength rigorously during production.
2.Q: Do the fences rust easily?
A: Our fences undergo a meticulous sand-blasting and triple-cleaning process (water cleaning, parkerising, water cleaning) before painting. We use DuPont or AkzoNobel powders, renowned for their quality, ensuring a beautiful, firm, smooth, UV-resistant, and corrosion-resistant surface.
3.Q: If the quality does not meet my expectations, how will you address this?
A: We ensure that no defective products leave our factory by conducting strict quality inspections at every step, keeping the defective rate below 0.1%. However, if any issue arises, we guarantee to resolve it within 2 working days upon receiving your proof (photos or videos).
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover the courier cost. All sample costs will be refunded after you place an order.
5.Q: What is the warranty period for your fence products?
A: Our products have a longevity of at least 10 years. Typically, we offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We track shipments in real-time and provide timely feedback. After you receive the goods, our dedicated staff will follow up with you. If any issues arise, we will respond within 2 working days.