| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Absolutely not. Before painting, our fences undergo a thorough cleaning process: water cleaning, parkerising, and another water cleaning. We use international quality powders like Dupont or Aksu to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, what should I do?
A: We ensure no defective products leave our factory through stringent quality inspections at every step. We guarantee a defect rate below 0.1%. However, if any issue arises, we will resolve it within 2 working days upon receiving your photos or videos as proof.
4. Q: What is your sample policy?
A: We can provide samples if we have available stock, but customers need to cover the courier cost. All sample costs will be refunded upon placing an order.
5. Q: How long is the warranty for your fence products?
A: Our fences can last at least 10 years. Typically, we offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: What is your after-sales service like?
A: We track the goods in real-time after shipment and provide timely updates. Post-delivery, our dedicated staff will follow up, and if any issues arise, we will respond within 2 working days.
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