| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points susceptible to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo a thorough cleaning process: water cleaning, parkerising, and another round of water cleaning before painting. We use top-quality powder brands like Dupont and Aksu, ensuring a beautiful, firm, and smooth plastic layer that's resistant to UV rays and corrosion.
3. Q: If the product quality doesn't meet my expectations, how will you address the issue?
A: We ensure no defective products leave our factory by implementing strict quality inspections at every step, reducing the defective rate to below 0.1%. If any issue arises, we promise to resolve it within 2 working days upon receiving proof via pictures or videos.
4. Q. What is your sample policy?
A: We provide samples if we have the parts in stock. However, customers must cover the courier costs. All sample costs will be refunded after placing an order.
5. Q: What warranty does your company offer for fence products?
A: Our products are built to last at least 10 years. Typically, we provide a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We continuously track the goods in real-time after dispatch and provide timely feedback. Once you receive the goods, a dedicated staff member will follow up. If any issues arise, we will respond within 2 working days.
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