| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: The fences undergo thorough sand-blasting and triple cleaning (water cleaning, parkerising, water cleaning) before painting. We use renowned brands like Dupont or Aksu for the powder coating, ensuring a beautiful, firm, and smooth finish that resists UV and corrosion.
3.Q: If the quality does not meet my expectations, how do you address this issue?
A: We ensure no defective products leave our factory. We conduct strict quality inspections at each step, reducing the defect rate to less than 0.1%. If any issue arises, we promise to resolve it within 2 working days upon receiving your proof (photos or videos).
4.Q: What is your sample policy?
A: If we have parts in stock, we can supply samples. However, customers are responsible for courier costs. Sample costs will be refunded upon placing an order.
5.Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years, with a standard guarantee of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How do you handle after-sales service?
A: We track shipments in real-time and provide timely feedback. After you receive the goods, dedicated staff will conduct follow-up visits. If any issues arise, we will respond within 2 working days.
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