After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a meticulous three-step cleaning process: water cleaning, parkerising, and water cleaning. We use top-tier Dupont or Aksu powder to ensure a beautiful, firm, and smooth plastic layer that’s resistant to UV rays and corrosion.
3. Q: What if the quality does not meet my expectations?
A: We ensure no defective products leave our factory with stringent quality inspections at every step, maintaining a defect rate below 0.1%. If there’s any issue, we commit to resolving it within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: Samples are available if we have ready parts in stock. However, customers must cover the courier cost, which will be refunded after placing an order.
5. Q: What is the warranty period for your fence products?
A: Our fences are guaranteed to last at least 10 years. Typically, we offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and feedback post-shipment. Upon receiving the goods, dedicated staff will follow up with you. Any issues will be addressed within 2 working days.