| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: No need to worry. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Before painting, the fences undergo a three-stage cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powders from brands like Dupont or Aksu to ensure the plastic layer is beautiful, firm, smooth, and resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how do you address this issue?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every step. Our defect rate is less than 0.1%. If any issue arises, we guarantee to resolve it within 2 working days upon proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers must cover the courier costs. The sample cost will be refunded after placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products have a lifespan of at least 10 years. Generally, we provide a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: After dispatching the goods, we track them in real-time and provide timely feedback. Once you receive the goods, we have dedicated staff for follow-ups. If any issues arise, we will respond within 2 working days.
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