| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easy to break?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, the fences undergo a meticulous cleaning process: water cleaning, parkerising, and another water cleaning. We use Dupont and Aksu powders, known internationally for their quality, to ensure a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3.Q: If the quality doesn't meet my expectations, how will you address it?
A: We ensure no defective products leave our factory, with strict quality checks at every step. We guarantee a defect rate of less than 0.1%. Should any issue arise, we promise resolution within 2 working days upon receiving proof via pictures or videos.
4.Q. What is your sample policy?
A: We provide samples if we have parts in stock, with customers covering the courier cost. Sample costs will be refunded after order placement.
5.Q: What warranty does your company offer on fence products?
A: Our fences have a lifespan of at least 10 years, with warranties typically ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all cooperation opportunities. Please email us for further details.
7.Q: What is your after-sales service like?
A: We actively track shipments in real-time and provide timely updates. After receipt, a dedicated team member will follow up, ensuring any issues are addressed within 2 working days.
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