| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Please do not worry. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Prior to painting, the fences undergo sand-blasting and a three-stage cleaning process—water cleaning, parkerising, and water cleaning. We use Dupont or AkzoNobel powder, renowned international brands, to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you address this?
A: We do not allow any defective products to leave our factory. Our strict quality inspections at every step ensure a defective rate of less than 0.1%. If there are any issues, we will resolve them within 2 working days upon receiving your proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers must cover the courier cost. All sample costs will be refunded after placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a 5-10 year warranty.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: What is your after-sales service like?
A: After dispatch, we track the shipment in real-time and provide timely feedback. Once you receive the goods, our dedicated staff will follow up. If there are any issues, we will respond within 2 working days.
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