| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easily broken?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, our fences undergo a three-stage cleaning process: water cleaning, parkerising, and a final water rinse. We utilize high-quality powder coatings from renowned brands like Dupont and Aksu, ensuring a beautiful, firm, and smooth finish that is resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how do you address this issue?
A: We maintain stringent quality control throughout production, reducing defective rates to under 0.1%. In the unlikely event of an issue, we promise to resolve it within 2 working days upon receiving your proof.
4. Q: What is your sample policy?
A: We can provide samples if we have available parts in stock. However, customers need to cover courier costs. All sample costs will be refunded after you place an order.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We welcome all types of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback once goods are dispatched. After receiving the products, dedicated staff will follow up, and in case of any issues, we will respond within 2 working days.
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