| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we conduct tensile strength testing during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, prior to painting, the fences undergo a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powders from renowned brands like Dupont or AkzoNobel to ensure a beautiful, firm, and smooth plastic coating that is resistant to UV rays and corrosion.
3. Q: What happens if the product doesn't meet my quality expectations?
A: We ensure no defective products leave our factory through strict quality inspections at every stage, reducing the defect rate to less than 0.1%. If any issues arise, we guarantee resolution within 2 working days upon receiving your proof in photos or videos.
4. Q: What is your sample policy?
A: We provide samples if we have them in stock, with courier costs covered by the customer. All sample costs will be refunded after placing an order.
5. Q: What warranty do you offer for your fence products?
A: Our products are built to last at least 10 years. We typically offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking of your shipment and timely updates. After receiving the goods, our dedicated staff will follow up with you. If any issues arise, we will respond within 2 working days.
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