Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: No. Before painting, fences undergo sand-blasting and three-stage cleaning: water cleaning, parkerising, and another water cleaning. We use Dupont or Aksu powder to ensure the coating is beautiful, firm, smooth, UV, and corrosion-resistant.
3.Q: If the quality does not meet my expectations, how will you address the issue?
A: We conduct strict quality inspections at every step and aim to keep the defect rate below 0.1%. Should any issue arise, we will resolve it within 2 working days after receiving proof via pictures or videos.
4.Q. What is your sample policy?
A: We can provide samples if we have stock parts available. Customers must cover courier costs, which will be refunded after placing an order.
5.Q: How long is the warranty for your fence products?
A: Our fences are designed to last at least 10 years, with a typical warranty period of 5 to 10 years.
6.Q: Can I become your agent?
A: We welcome all types of cooperation. Please email us for more details.
7.Q: What kind of after-sales service do you offer?
A: We monitor shipments in real-time and provide timely feedback. After receipt, our dedicated staff will follow up with you. Any issues will be addressed within 2 working days.