Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do these fences rust easily?
A: Our fences undergo a meticulous process before painting: sand-blasting, triple cleaning (water cleaning, parkerizing, water cleaning). We use premium powder brands like Dupont and AkzoNobel to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV and corrosion.
3. Q: If the quality does not meet my expectations, how will you resolve it?
A: We ensure that no defective product leaves our factory by performing strict quality inspections at every stage, reducing the defect rate to below 0.1%. If an issue arises, we guarantee a resolution within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have stock available, but customers must cover the courier cost. All sample costs will be refunded upon placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: What is your after-sales service like?
A: After dispatch, we track the shipment in real-time and provide timely updates. Once you receive the goods, a dedicated staff member will follow up. Should any issues arise, we promise a response within 2 working days.