| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: No. Before painting, the fences are meticulously sand-blasted and undergo a three-step cleaning process: water cleaning, parkerising, and another round of water cleaning. We use high-quality Dupont or Aksu powder coatings for a beautiful, firm, and smooth finish that is UV-resistant and corrosion-proof.
3.Q: If the quality does not meet my expectations, how will you address this?
A: We ensure stringent quality control at every step, reducing our defect rate to less than 0.1%. However, if any issues arise, we guarantee to resolve them within 2 working days after receiving your proof in pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready stock, but the customer must cover the courier cost. The sample cost will be refunded upon order placement.
5.Q: What warranty do you offer for your fence products?
A: Our products are built to last at least 10 years. Typically, we offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback once goods are dispatched. After receipt, our dedicated staff will conduct follow-up visits. Should any issues arise, we promise a resolution within 2 working days.
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