Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength of the welds during production to ensure maximum durability.
2.Q: Do the fences rust easily?
A: Our comprehensive pre-painting process includes sand-blasting and triple water cleaning, followed by a parkerising treatment. We use top-tier powders from renowned brands like Dupont and Aksu to ensure a beautiful, firm, and smooth finish that is resistant to UV and corrosion.
3.Q: If the product quality does not meet my expectations, how will you address the issue?
A: We maintain stringent quality control and do not allow defective products to leave our factory, ensuring a defect rate of less than 0.1%. Should any issue arise, we commit to resolving it within 2 working days upon receiving your proof via pictures or videos.
4.Q. What is your sample policy?
A: We provide samples if available in stock, with customers covering the courier cost. Additionally, we refund the sample cost after you place an order.
5.Q: What is the warranty period for your fence products?
A: Our fences have a minimum lifespan of 10 years. Typically, we offer a warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We welcome all forms of cooperation. Please contact us via email for more details.
7.Q: How is your after-sales service?
A: We provide real-time shipment tracking and timely updates. Post-delivery, our dedicated staff will conduct follow-up visits. Any issues reported will be addressed within 2 working days.