| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: The fences are meticulously sand-blasted and cleaned through a three-step process – water cleaning, parkerising, and water cleaning again. We use top-tier Dupont or Aksu powder to ensure a stunning, firm, and smooth plastic layer, resistant to UV and corrosion.
3.Q: If the quality doesn't meet my expectations, how will you address this?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every step, aiming for a defect rate below 0.1%. Should an issue arise, we guarantee resolution within 2 working days upon receiving photographic or video evidence.
4.Q: What is your sample policy?
A: We can provide samples if we have parts in stock. Customers must cover courier costs, but all sample costs will be refunded upon placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products are designed to last a minimum of 10 years. Typically, we offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7.Q: How do you handle after-sales service?
A: We provide real-time tracking of shipments and timely updates. After receipt, our dedicated staff will follow up, and any issues will be addressed within 2 working days.
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