| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breakage?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo a meticulous cleaning and sand-blasting process before painting. We use top-tier powder coatings from Dupont or Aksu, ensuring a smooth, UV-resistant, and corrosion-resistant finish.
3. Q: If the quality doesn't meet my expectations, how do you address the issue?
A: We enforce strict quality inspections at every step to ensure a defect rate below 0.1%. Should any issue arise, we guarantee a resolution within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if parts are in stock. Customers are responsible for courier costs, which will be refunded after placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years, with a standard warranty of 5-10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after dispatch. Upon receiving the goods, we conduct follow-ups through dedicated staff and respond to any issues within 2 working days.
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