| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points easily broken?
A: Rest assured, we rigorously test tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Our fences undergo a thorough sand-blasting and cleaning process before painting: water cleaning, parkerizing, followed by another water cleaning. We use high-quality powders from renowned brands like Dupont and Aksu to ensure a beautiful, firm, and smooth plastic layer that resists UV and corrosion.
3. Q: If the quality does not meet my expectations, how will you address this?
A: Firstly, we prevent defective products from leaving our factory by conducting strict quality inspections at every step, ensuring a defect rate of less than 0.1%. Should a problem arise, we'll resolve it within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We provide samples if we have ready stock parts. However, customers must cover the courier costs. All sample costs will be refunded after placing an order.
5. Q: How long is the warranty for your fence products?
A: Our products have a minimum lifespan of 10 years. We typically offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We track the goods in real time and provide timely feedback. After you receive the goods, a dedicated staff member will follow up. In case of any issues, we will respond within 2 working days.
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