| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Prior to painting, the fences undergo a triple cleaning process: water cleaning, parkerising, and another round of water cleaning. We use premium powders from Dupont or AkzoNobel to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the product quality does not meet my expectations, how will you address it?
A: We ensure no defective products leave our factory. Strict quality inspections are conducted at every stage, reducing the defective rate to below 0.1%. Should any issue arise, we guarantee a resolution within 2 working days upon receipt of your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have the parts in stock. Customers are responsible for courier costs, which will be refunded when you place an order.
5. Q: What warranty do you offer for your fence products?
A: Our products are designed to last at least 10 years. We typically offer a warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after the goods are dispatched. Once you receive the goods, our dedicated staff will follow up with you. If any issues arise, we will respond within 2 working days.
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