After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1. Q: Are the welding points prone to breaking?
A: Rest assured. We rigorously test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Absolutely not. Prior to painting, the fences undergo a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use top-quality powder from renowned brands like Dupont or AkzoNobel, ensuring a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the product quality does not meet my expectations, how will you resolve it?
A: First and foremost, we ensure no defective products leave our factory through stringent quality inspections at every step, maintaining a defect rate of less than 0.1%. Should any issue arise, we guarantee a resolution within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers must cover the courier cost. All sample costs will be refunded after you place an order.
5. Q: How long is the warranty on your fence products?
A: Our products are designed to last at least 10 years. We typically offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: Once the goods are dispatched, we provide real-time tracking and timely updates. After you receive the products, our dedicated staff will follow up with you. Should any issue arise, we promise a response within 2 working days.