| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: The fences are sand-blasted and cleaned three times before painting: water cleaning, parkerising, and water cleaning. We use internationally renowned brands like Dupont or Aksu for the powder coating, ensuring the plastic layer is beautiful, firm, and smooth. The surface is resistant to UV and corrosion.
3. Q: If the quality does not meet my expectations, how will you resolve the issue?
A: Firstly, we don't let any defective products leave the factory. Our strict quality inspections at every step ensure a defect rate of less than 0.1%. If there is any issue, we guarantee a resolution within 2 working days upon receiving your pictures or videos as proof.
4. Q: What is your sample policy?
A: If we have ready parts in stock, we can supply the sample, but customers need to cover the courier cost. All sample costs will be refunded after you place an order.
5. Q: What warranty do you provide for the fence product?
A: Our products can last for at least 10 years. Generally, we offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
7. Q: How do you handle after-sales service?
A: After dispatch, we track the goods in real time and provide timely feedback. Once you receive the goods, our dedicated staff will follow up with you. If any issue arises, we will respond within 2 working days.
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