| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: To prevent rust, each fence undergoes a thorough cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powder from internationally recognized brands like Dupont and Aksu to ensure a beautiful, firm, and smooth finish that is UV and corrosion-resistant.
3.Q: What if the product quality does not meet my expectations?
A: We ensure that no defective products leave our factory by implementing strict quality control at every stage. The defect rate is kept below 0.1%. If an issue arises, we will resolve it within 2 working days upon receiving photo or video evidence.
4.Q: What is your sample policy?
A: If we have ready parts in stock, we can supply samples; however, customers must cover the courier cost. All sample costs will be refunded when you place an order.
5.Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years. We typically offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after shipment. Upon receiving the goods, our dedicated staff will follow up. If any issues arise, we promise to respond within 2 working days.
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