Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: No, the fences undergo a thorough sand-blasting and multi-step cleaning process before painting. We use premium powders from Dupont or Aksu, ensuring a beautiful, firm, and smooth finish that is resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how will you address it?
A: We conduct strict quality inspections at every stage, reducing the defective rate to less than 0.1%. If a problem arises, we guarantee resolution within 2 working days upon receiving your photo or video proof.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock, but customers need to cover the courier cost. The sample cost will be refunded after you place an order.
5.Q: What is the warranty period for your fence products?
A: Our products last at least 10 years, typically offering a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback after dispatch. Post-receipt, our dedicated staff will conduct return visits and address any issues within 2 working days.