| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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1. Q: Are the welding points easy to break?
A: Please rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: The fences undergo a meticulous process before painting: sand-blasting, three-stage cleaning (water cleaning, parkerising, water cleaning). We use premium Dupont or Aksu powders, renowned for providing a beautiful, firm, and smooth plastic layer that resists UV rays and corrosion.
3. Q: If the quality doesn't meet my standards, how will you address the issue?
A: Firstly, we ensure no defective products leave our factory with stringent quality inspections at every stage, keeping defects below 0.1%. Should any issue arise, we guarantee to resolve it within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have parts in stock. Customers need to cover the courier cost, but all sample costs will be refunded after placing an order.
5. Q: How long is the warranty on your fence products?
A: Our products are built to last for at least 10 years. Typically, we offer a guarantee ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: After shipping, we track the goods in real-time and provide timely feedback. Once you receive the goods, dedicated staff will follow up on your experience. If any issues arise, we will respond within 2 working days.
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