| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, we perform tensile strength tests during production.
2.Q: Do the fences rust easily?
A: Our fence undergoes a thorough sand-blasting and triple cleaning process before painting: water cleaning, parkerizing, and water cleaning again. We use internationally renowned brands like Dupont or Akzo for the powder coating, ensuring a beautiful, firm, and smooth plastic layer that is UV and corrosion resistant.
3.Q: If the quality does not meet my expectations, how do you address this issue?
A: First, we ensure no defective products leave our factory through strict quality inspections. We aim for a defect rate of less than 0.1%. If any issues arise, we guarantee resolution within 2 working days upon receipt of proof via pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have the parts in stock, but the customer must cover the courier cost. The sample cost will be refunded after placing an order.
5.Q: How long is the warranty on your fence products?
A: Our products are designed to last at least 10 years. Typically, we offer a 5-10 year warranty.
6.Q: Can I become an agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: Once the goods are shipped, we provide real-time tracking and feedback. After delivery, our dedicated staff will follow up with you. Should any issues arise, we will respond within 2 working days.
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