Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1.Q: Are the welding points easily broken?
A: Rest assured, the tensile strength is thoroughly tested during production to ensure durability.
2.Q: Do these fences rust easily?
A: Our fences are meticulously prepped, including sand-blasting and triple cleaning processes (water cleaning, parkerising, water cleaning). We use premium Dupont or Aksu powders for coating, which makes the surface ultra-resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, what is the resolution?
A: We ensure no defective products leave our factory, with a stringent inspection process keeping defects below 0.1%. If an issue arises, we promise a resolution within 2 working days upon receiving proof via pictures or videos.
4.Q. What is your sample policy?
A: We can provide samples if parts are in stock. Customers bear the courier cost, but all sample costs will be refunded once an order is placed.
5.Q: What is the warranty period for your fence products?
A: Our products are designed to last at least 10 years. We generally offer a warranty of 5-10 years.
6.Q: Can I become your agent?
A: We welcome all types of cooperation. Please email us for further details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and feedback after dispatching goods. Once received, our dedicated staff will conduct follow-up visits. Any issues will be resolved within 2 working days.