| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points easily breakable?
A: Rest assured, we conduct tensile strength tests during production to ensure durability.
2.Q: Do the fences rust easily?
A: Prior to painting, fences undergo a meticulous sand-blasting and triple cleaning process: water cleaning, parkerizing, and another water cleaning. We use high-quality Dupont or Aksu powders, renowned globally, to ensure a beautiful, firm, and smooth plastic layer that resists UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how do you address the issue?
A: We ensure no defective products leave our factory through stringent quality checks at every step, reducing the defect rate to below 0.1%. In the rare event of an issue, we promise to resolve it within 2 working days upon receiving photographic or video evidence.
4.Q: What is your sample policy?
A: We can provide samples if we have available parts in stock, but customers must cover the courier costs. All sample costs will be refunded upon placing an order.
5.Q: What is the warranty period for your fence products?
A: Our products typically last a minimum of 10 years, with a standard warranty ranging from 5 to 10 years.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and feedback once goods are dispatched. After you receive the goods, our dedicated staff will conduct follow-up visits. Should any issues arise, we commit to responding within 2 working days.
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