| Customization: | Available |
|---|---|
| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test the tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Absolutely not. Prior to painting, the fences undergo a thorough sand-blasting and triple-cleaning process (water cleaning, parkerising, and water cleaning). We use high-quality powder from renowned brands like Dupont or AkzoNobel to ensure a beautiful, firm, and smooth plastic layer that is resistant to UV rays and corrosion.
3. Q: If the quality does not meet my expectations, how do you address this issue?
A: First and foremost, we ensure no defective products leave our factory through stringent quality inspections at every step, reducing the defect rate to less than 0.1%. If any issue arises, we promise to resolve it within 2 working days upon receiving your photo or video evidence.
4. Q: What is your sample policy?
A: We can provide samples if we have parts in stock. However, customers need to cover the courier costs. All sample costs will be refunded after you place an order.
5. Q: What warranty does your company offer for fence products?
A: Our products are designed to last at least 10 years. We typically provide a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: Once dispatched, we track the goods in real-time and provide timely feedback. After you receive the goods, our dedicated staff will follow up. If any issues arise, we promise to respond within 2 working days.
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