| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: No. Before painting, the fences undergo a three-step cleaning process: water cleaning, parkerising, and another water cleaning. We use internationally renowned brands Dupont or Akzo for the powder coating, ensuring a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3. Q: What if the quality doesn't meet my expectations?
A: We don't allow defective products to leave the factory. We conduct strict quality inspections at every step to maintain a defect rate below 0.1%. If an issue arises, we'll resolve it within 2 working days after receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. However, customers must cover the courier costs. All sample costs will be refunded after placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years. We generally offer a 5-10 year guarantee.
6. Q: Can I become your agent?
A: We warmly welcome all kinds of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: After shipping, we track the goods in real-time and provide timely feedback. Once you receive the goods, our dedicated staff will conduct return visits. If any issues arise, we'll respond within 2 working days.
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