Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, the tensile strength is thoroughly tested during production to ensure durability.
2. Q: Do the fences rust easily?
A: No, prior to painting, the fences undergo a triple cleaning process: water cleaning, parkerising, and another water cleaning. We use high-quality powders from Dupont or Aksu, ensuring a beautiful, firm, and smooth plastic layer that is UV and corrosion-resistant.
3. Q: If the quality doesn't meet my expectations, how do you address this issue?
A: We maintain strict quality control to ensure no defective products leave our factory, aiming for a defect rate below 0.1%. If an issue arises, we guarantee resolution within 2 working days upon receipt of photographic or video evidence.
4. Q. What is your sample policy?
A: We provide samples if parts are in stock, with customers covering courier costs. Sample costs are refunded upon order placement.
5. Q: How long is the warranty for your fence products?
A: Our products are designed to last at least 10 years. We typically offer a warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We track shipments in real-time and provide timely feedback. Post-receipt, our dedicated staff conducts follow-ups and addresses any issues within 2 working days.