| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. Q: Are the welding points prone to breaking?
A: Rest assured, we test tensile strength during production to ensure durability.
2. Q: Do the fences rust easily?
A: Absolutely not. Before painting, fences undergo sand-blasting and triple cleaning: water cleaning, parkerizing, and another water cleaning. We use Dupont or Akzo Nobel powders, renowned for creating a beautiful, firm, and smooth plastic layer that resists UV rays and corrosion.
3. Q: If the quality doesn't meet my expectations, how will you address it?
A: We ensure no defective products leave our factory by performing strict quality inspections at every step, reducing the defect rate to less than 0.1%. If an issue arises, we will resolve it within 2 working days upon receiving proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if parts are in stock. Customers must cover courier costs, but sample costs will be refunded upon placing an order.
5. Q: What is the warranty period for your fence products?
A: Our products have a lifespan of at least 10 years, and we typically offer a 5-10 year warranty.
6. Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for further details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback on shipped goods. After receipt, dedicated staff will follow up, and we will respond to any issues within 2 working days.
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