| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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1.Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Our meticulous process includes sand-blasting and triple cleaning (water cleaning, parkerising, water cleaning) before painting. We use high-quality Dupont or Aksu powder to ensure a beautiful, firm, and smooth plastic layer that is resistant to ultraviolet rays and corrosion.
3.Q: What if the quality does not meet my expectations?
A: We ensure no defective products leave our factory by conducting strict quality inspections at every stage, reducing the defect rate to less than 0.1%. If any issue arises, we promise to resolve it within 2 working days upon receiving your proof in pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have ready parts in stock. The customers need to cover the courier cost, which will be refunded after placing an order.
5.Q: How long is your warranty for the fence products?
A: Our products have a lifespan of at least 10 years. Typically, we offer a 5-10 year guarantee.
6.Q: Can I become an agent for your products?
A: We welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: We provide real-time tracking and timely feedback once the goods are dispatched. After receiving the goods, a dedicated staff member will follow up, and we will address any issues within 2 working days.
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