After-sales Service: | 5 Years |
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Warranty: | 5 Years |
Certification: | ASTM, ISO9001, RoHS, CE |
1. Q: Are the welding points prone to breaking?
A: Rest assured, we rigorously test tensile strength during production to ensure durability and reliability.
2. Q: Do the fences rust easily?
A: Our fences undergo a meticulous sand-blasting and triple-cleaning process (water cleaning, parkerising, water cleaning) before painting. We use premium powders from Dupont or Aksu to ensure a beautiful, firm, and smooth finish that's resistant to UV and corrosion.
3. Q: If the quality doesn't meet my standards, how will you address the issue?
A: We ensure no defective products leave our factory through strict quality inspections at every stage, maintaining a defect rate of less than 0.1%. Should any issues arise, we guarantee a resolution within 2 working days upon receiving proof of the problem.
4. Q: What is your sample policy?
A: We can provide samples if we have parts in stock. Customers are responsible for courier costs, but all sample costs will be refunded after placing an order.
5. Q: What warranty do you offer for your fence products?
A: Our products are designed to last at least 10 years, and we typically offer a warranty of 5-10 years.
6. Q: Can I become your agent?
A: We enthusiastically welcome all types of cooperation. Please email us for more details.
7. Q: How is your after-sales service?
A: We provide real-time tracking and feedback once goods are dispatched. After receipt, our dedicated staff will follow up, and we guarantee a response to any issues within 2 working days.