| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easy to break?
A: Don't worry. We test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: To ensure durability, fences are sand-blasted and cleaned three times before painting: water cleaning, parkerizing, and water cleaning. We use internationally renowned brands like Dupont or Aksu for powder coating, ensuring a beautiful, firm, and smooth finish that is UV resistant and corrosion-proof.
3.Q: If the product quality doesn't meet my expectations, what should I do?
A: We ensure strict quality inspection at every step, reducing the defective rate to less than 0.1%. If an issue arises, we'll resolve it within 2 working days upon receiving proof in the form of pictures or videos.
4.Q: What is your sample policy?
A: We can provide samples if we have stock parts available. Customers must cover the courier cost, but all sample costs will be refunded upon placing an order.
5.Q: How long is the warranty for your fence products?
A: Our products typically last for at least 10 years and we offer a 5-10 year guarantee.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: After dispatch, we track the goods in real time and provide timely feedback. Once you receive the goods, our dedicated staff will follow up, and we will address any issues within 2 working days.
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