Customization: | Available |
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After-sales Service: | 5 Years |
Warranty: | 5 Years |
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1. Q: Are the welding points easily breakable?
A: Rest assured, we rigorously test tensile strength during production.
2. Q: Do the fences rust easily?
A: Our process includes sand-blasting and triple cleaning (water cleaning, parkerizing, water cleaning) before painting. Using high-quality Dupont or Aksu powder ensures a beautiful, firm, smooth, UV-resistant, and corrosion-resistant coating.
3. Q: If the quality does not meet my expectations, how will you resolve it?
A: We ensure no defective products leave our factory through stringent quality inspections at every step, reducing the defect rate to below 0.1%. Should an issue arise, we pledge to resolve it within 2 working days upon receiving your proof via pictures or videos.
4. Q: What is your sample policy?
A: We can provide samples if we have them in stock, although the customer must cover courier costs. All sample costs will be refunded after you place an order.
5. Q: How long is your warranty for fence products?
A: Our products have a lifespan of at least 10 years, with a standard warranty ranging from 5 to 10 years.
6. Q: Can I become your agent?
A: We warmly welcome all types of cooperation. Please email us for detailed information.
7. Q: What about your after-sale service?
A: We provide real-time tracking and timely feedback once the goods are shipped. Upon receipt, dedicated staff will follow up, and any issues will be addressed within 2 working days.