| Customization: | Available |
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| After-sales Service: | 5 Years |
| Warranty: | 5 Years |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1.Q: Are the welding points easily broken?
A: Rest assured, we test the tensile strength during production to ensure durability.
2.Q: Do the fences rust easily?
A: Absolutely not. Before painting, the fences undergo a three-stage cleaning process: water cleaning, parkerising, and water cleaning. We use premium powder from internationally renowned brands such as Dupont and AkzoNobel to ensure a beautiful, firm, and smooth plastic layer, resistant to UV rays and corrosion.
3.Q: If the quality does not meet my expectations, how do you resolve the issue?
A: Firstly, we ensure that no defective products leave our factory through strict quality inspections at every stage, reducing the defect rate to less than 0.1%. If an issue arises, we guarantee resolution within two working days after receiving photo or video proof.
4.Q. What is your sample policy?
A: We can provide samples if we have parts in stock, but customers must cover the courier cost. All sample costs will be refunded after you place an order.
5.Q: What warranty do you provide for your fence products?
A: Our products have a minimum lifespan of 10 years, and we typically offer a 5-10 year warranty.
6.Q: Can I become your agent?
A: We warmly welcome all forms of cooperation. Please email us for more details.
7.Q: How is your after-sales service?
A: After dispatching the goods, we track them in real-time and provide timely feedback. Upon receipt of the goods, a dedicated staff member will follow up, and if any issues arise, we will respond within two working days.
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